At HC Marbella, we firmly believe that healthcare quality is not only measured by clinical outcomes, but also by the patient experience. For this reason, listening to our patients is a priority.
Throughout 2025 we have conducted 1,528 satisfaction surveys in our Outpatient Department and more than 500 surveys in our Diagnostic Imaging Unit, with a clear objective: to identify what we do well and where we can continue to improve.
More than 94% of our patients have expressed that they are satisfied or very satisfied with the care received at HC Marbella.
This level of satisfaction is the reflection of a consistent, caring and high-quality care experience.
The Net Promoter Score (NPS) measures the likelihood that a patient would recommend the hospital to family members or friends.
In 2025, HC Marbella achieved an NPS of +85. This is an exceptional result, far exceeding the average for the private healthcare sector in Spain.
Our patients do not just place their trust in us: they recommend us.
The pillars of our healthcare experience
Medicine begins with a proper doctor-patient relationship
Our patients highlight the medical expertise, the clarity of the explanations and the peace of mind that our healthcare team transmits, both in the consultation room and during diagnostic tests.
Knowing what is happening to you and feeling that you are in expert hands makes all the difference.
Technology is important. Humanity is essential./em>
The human, caring and respectful approach of the staff is one of the most highly valued aspects in all the surveys.
With regard to the Diagnostic Imaging Department, more than 92% of patients gave the highest score to the courtesy and friendliness of the technical staff, and 94% rated the care provided by the radiologist as excellent.
Excellence is also reflected in our patient-centred approach to care.
Efficiency without sacrificing our patient-centred care
The time spent in the consultation room and the feeling of being listened to made the difference for our patients.
At the Diagnostic Imaging Department, more than 88% of patients were seen on time or with waiting times of less than 15 minutes, and the ease of booking appointments received very high ratings.
Speed, organisation, and personalised care.
Feeling comfortable is also part of the treatment
Our modern, clean and well-maintained facilities, as well as our respect for privacy during tests, are widely recognised by our patients.
Within our Diagnostic Imaging Department, over 91% rated the respect for their privacy as excellent, and nearly 86% felt that the environment was ideal, with no areas for improvement
When it comes to wellbeing, every detail counts.
Surveys not only confirm what we are doing well, but also help us to identify areas for improvement.
Thanks to the feedback from our patients, we continue to work on:
Listening is the first step towards improvement.
Medical excellence. A human experience.
We will continue to assess, listen, and improve, in order to provide excellent, approachable and people-centred healthcare, both in our Outpatient and Diagnostic Imaging Departments.
Thank you for placing your trust in HC Marbella.
Thank you for helping us become better every day.
December 29, 2025
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